Refund & Return Policy

Last Updated: August 15, 2026

At The Bellora, we want you to be happy with your purchase. If you receive a product that is damaged, defective, incorrect or does not meet the applicable return conditions, you may contact us for assistance.

Eligibility for Returns

To be eligible for a return:

• The item must be unused and in its original condition.
• The product should be returned with its original packaging.
• The product should include any applicable tags, accessories or complimentary items.
• You must contact us within the applicable return period after receiving your order.

Certain products may not be eligible for return due to hygiene, customization or other applicable restrictions.

Damaged or Incorrect Products

If you receive a damaged, defective or incorrect product, please contact us as soon as possible with:

• Your order number
• A description of the issue
• Clear photographs/videos of the product and packaging

Our team will review the request and provide the appropriate resolution.

Refunds

Once your returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be processed through the applicable payment method or as otherwise communicated to you.

The time taken for the refund to appear in your account may depend on your bank or payment provider.

Exchanges

Depending on product availability and the circumstances of the request, we may offer an exchange instead of a refund.

Non-Returnable Items

Certain items may not be eligible for return, including products that have been used, damaged after delivery, altered, customized or returned without their original packaging.

Return Shipping

Return shipping responsibility may vary depending on the reason for the return. If the product is received damaged, defective or incorrect, please contact our support team before sending the product back.

Cancellation

If you wish to cancel an order, contact us as soon as possible. Cancellation may not be possible once the order has been processed or shipped.